We offer the most secure and efficient shipping service from Canada Post. It handles both domestic and international deliveries.
For large orders shipping delays can be expected. Please note that shipping times are not guaranteed during the month of December depending on your location. This due to the high volume of orders.
If you have not received your order within a reasonable time, please contact us at [email protected].
Depending on where the parcel is to be delivered it is at the discretion of Canada Post as to when it arrives. We are a third party.
If upon receipt the parcel is damaged, please take a picture of the damage. We will assist with service from Canada Post to offer a full refund.
We offer a 100% hassle-free on any unopened, unexpired items in good condition within 14 days of purchase.
Online refunds can only be made to the credit card or account used for the purchase. If you are returning an online order due to a mistake we made (e.g. an incorrect item), we will pay for return shipping. If you are returning for any other reason, the return shipping costs are your responsibility.
The following products are a final sale (unless there is an issue of product quality): tea or accessories on sale, these products are not eligible for a refund unless defective.
Please contact us by Email before shipping your product at [email protected]. Please mention the following when emailing us: Order Number and the reason for return, it’s that simple.