Refund and Returns Policy

Shipping Policy

We offer the most secure and efficient shipping service from Canada Post and offer a refund and return policy. It handles both domestic and international deliveries.

For large orders shipping delays can be expected. Please note that shipping times are not guaranteed during the month of December depending on your location. This due to the high volume of orders.
If you have not received your order within a reasonable time, please contact us at

Depending on where the parcel is to be delivered it is at the discretion of Canada Post and International postal service as to when it arrives. We are a third party.
If upon receipt the parcel is damaged, please take a picture of the damage. We will assist with service from Canada Post to offer a full refund.

Return Policy

Online return credit can only be made to the credit card or account used for the purchase. If you are returning an online order due to a mistake we made (e.g. an incorrect item), we will pay for return shipping. If you are returning for any other reason, the return shipping costs are your responsibility.

We will take returns and offer store credit for the returned product. The receiver must pay shipping fees upon return.

The following products are a final sale (unless there is an issue of product quality) tea or accessories on sale, these products are not eligible for a refund unless defective.

Please contact us by email before shipping your product at Please mention the following when emailing us order number and the reason for return, it’s that simple.

If there are any questions on our return and refund policy please email us at